Privacy Policy

Last updated: 22 August 2026

Who we are

This website, dralaazidan.com, is operated by Dr. Alaa Zidan’s aesthetic dermatology clinic, based at Life Care Medical Center, Raparilugas Magu, Hulhumalé, Maldives. This policy explains what information we collect when you visit or use this website, how we use it, and the choices you have.

Information we collect

We collect information in the following ways:

• Contact and enquiry forms. When you submit our contact form, treatment enquiry form, or any assessment/quiz tool on this site, we collect the details you provide, which may include your name, email address, WhatsApp/phone number, and the message or answers you give us.
• WhatsApp. If you message us via WhatsApp from a link or button on this site, that conversation takes place on WhatsApp and is subject to WhatsApp’s own privacy practices. We keep a copy of those conversations to respond to your enquiry and coordinate appointments.
• Website chat assistant. If you use the chat assistant on this site, we may log the questions asked and our responses to improve the assistant and to follow up with you if you leave contact details.
• Usage and analytics data. Like most websites, we use tools such as Google Analytics and Google Tag Manager to understand how visitors use our site — for example, which pages are viewed, how long visitors stay, and which buttons are clicked. This data is aggregated and does not identify you personally. These tools may use cookies; see the Cookies section below.

What we do not collect through this website

We do not use this website to collect, store, or transmit medical records, diagnoses, treatment history, or clinical photographs. Any such information is handled separately, in person or via secure channels, as part of your care at the clinic, in line with standard medical confidentiality practice.

How we use your information

• To respond to enquiries and messages you send us
• To schedule or discuss consultations and appointments
• To send you information you have specifically requested, such as a treatment guide or quiz results
• To understand and improve how our website performs
• To meet legal or regulatory obligations where applicable

Cookies

This site may use cookies and similar technologies (for example, through Google Analytics and Google Tag Manager) to remember your preferences and understand site usage. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the site but will not prevent you from browsing or contacting us.

Sharing your information

We do not sell your personal information. We may share information with trusted service providers who help us run this website and communicate with patients (for example, our website hosting provider, email provider, and analytics providers), only to the extent necessary for them to provide that service, and we do not permit them to use your information for their own purposes.

Data retention

We keep enquiry and appointment-related information for as long as reasonably necessary to respond to you, provide care, and meet any legal or record-keeping obligations, after which it is deleted or anonymised.

Your rights

You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it, subject to any legal or medical record-keeping requirements. To do this, contact us using the details below.

Children

This website and its services are intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this privacy policy from time to time. The “Last updated” date at the top of this page will reflect the most recent changes.

Contact us

If you have any questions about this privacy policy or how your information is handled, please contact us:

Dr. Alaa Zidan Clinic
Life Care Medical Center, Raparilugas Magu, Hulhumalé, Maldives
WhatsApp: +960 793 7512
Email: alaamagdyzidan@gmail.com